Provide Instant Support with WhatsApp Multi-Agent
Features Never Let You Miss
1
Shared inbox
Connect with your customers and team in a single platform. Streamline internal communication and handle customer queries with ease.
2
Agent auto assignment
Enable multiple agents on the same WhatsApp account and automatically route customers to available agents for faster response and resolution.
3
Customer data
The chat window lets you record and view customer details, giving your team rich context and segmentation tools to deliver a personalized experience.
4
Analysis reports
Offers detailed analytics to easily track team performance and uncover new opportunities for management improvement.
5
Rich media
Inbox integrates with Meta’s official WhatsApp Cloud API, enabling you to send and receive video, audio, files, and location with customers.
6
Easy integration
Outreachable Inbox is an open customer service desk that provides APIs and Webhooks to help you integrate with other applications.
Smooth Management of Customer and Prospect Conversations
Streamline Team & User Management
- Assign chats to the right team members for sales, support, or shift-based work.
- Assign chats to the right team members for sales, support, or shift-based work.
Contact Management
- View and add contacts, and import/export CSV files with greater ease.
- Tag contacts into categories like VIPs for smarter reporting insights.
Connect, Sell and Support
- Personalize interactions to engage both users and customers effectively
- Create opportunities through tailored conversations while updating and supporting customers
